1. The term of this contract is from November 15th to April 15th of the indicated season.
  2. The contract must be received in full to be valid by credit card or E-transfer.
  3. Shared driveway prices will apply only if the homeowners for both attached driveways subscribe for service during the same season. If one of the two does not subscribe, regular price will apply.
  4. No refunds or reimbursements shall be made should the client decide to cancel the contract for any reason.
  5. The contractor may cancel the contract, following a 10 days’ notice sent to the client. In such a case, the contractor is entitled to receive payment for any services provided to the client until the date of such reciliation.
  6. In the event of sale or re-occupation of the client’s house, this contract will not be canceled or refunded, but may be transferred into the name of the new occupants.
  7. The Contractor will remove the snow for an accumulation of more than 5 cm (2 inches), which is the industry standard.
  8. This contract does not include de-icing, spreading of sand or salt and any snow transportation unless specified otherwise in the contract.
  9. The Contractor will do a follow-up visit which will be performed after city plows have passed. The contractor will remove the snowbank from the city when cleaning the streets is done and within 24h following the snowfall.
  10. Additional cleanings may be provided during prolonged, heavy snowstorms and after sidewalk cleaners have passed. The timing of service visits will vary from storm to storm, depending upon the timing of the snowfall. The Contractor shall be permitted to remove snow from your property at any time of the day or night. During the morning visit, the goal is to ease the departure of the clients for work. It is not necessarily the final cleanup, it can be or will be made later according to the amount of precipitation. Often, we will do one last visit after 10:00am. You should remove your car(s) from the driveway early in the morning (8:00am).
  11. The contractor is not responsible for any snow put in the driveway for personal clean up (ex. the cleaning of tempo, of walkway, etc.).
  12. The contractor will leave a small strip of snow that is not reachable with blowers, near the garage door.
  13. The contractor is responsible to maintain a liability insurance of two (2) million dollars.
  14. The contractor ensures to have all necessary permits for snow removal.
  15. If the contractor is proven to be in breach of any of the conditions herein, this contract shall be canceled as of the date of notification and the client reimbursed for any amounts prepaid from that date for the remaining balance of the contract period.
  16. The contractor is not responsible for damages caused to or from any objects left in the driveway, eg. shovel, garbage can, recycling bin, etc. The client must always free the driveway of all obstacles that may damage the machinery. The contractor will not be responsible for the loss or damages caused by these obstacles.
  17. The client is responsible to spread salt when needed and maintain his driveway secure. Any damages caused by this neglect will be to the client’s expense. Thick ice patches in driveway will, on our next visits, cause our snow blower to lose its level and leave scratches and rust stains.
  18. The contractor is not responsible for damages to garage doors, walls or borders if the driveway and/or the slopes are icy. It is the customer’s responsibility to spread salt or abrasive.
  19. The contractor may suspend the snow removal service temporarily if the driver judges that the driveway is icy and/or there are certain obstacles making it insecure. In the case of icy downward slope, we may only remove snow from the top closest part to the street if the operator judges that the slope is too icy.
  20. The contractor shall not be held responsible for any scrapes, scratches or rust marks on driveway surfaces resulting from contact with snow removal equipment especially if there are structural deformations or irregular slopes.
  21. The contractor is not responsible for tire marks especially if the parking is icy and/or has received a sealer treatment.
  22. The contractor is not responsible for damages cause to the main water valve, the drainage cover, ring, lid and/or concrete when they exceed the level of asphalt. The customer should identify them. Call the Public works to lower the water valve, if necessary (Free of charge).
  23. The contractor is not responsible for the gravel blown on the grass if the driveway or the street is not paved.
  24. The contractor is not responsible for damages done to the landscaping if not protected. Ex. Retaining wall, border, plants, etc. The customer could install a fence or posts to prevent damages.
  25. The contractor will repair any damages done to the property, by his equipment, at the end of this contract or before if urgent. The client hereby undertakes to
    denounce any damage to the contractor within 24 hours of the knowledge of the aforementioned damage. The client hereby does not attempt to make any repairs or have repairs done by others, and does not proceed to present any claim before the contractor has the opportunity to notice the said damage himself, before he is able to do his own estimation of damages and before the parties meet to discuss the most advantageous bid to retain in order to repair the said damage. The request for damages will be accepted until May 31st of the current year.
  26. The contractor will exercise due diligence in the performance of his work to avoid damage to property. To assist the contractor in preventing damage it is the client’s responsibility to keep the driveway free of all objects. By example, driveway damages caused by a piece of rock stuck under the snow can cause scratches to your driveway, etc… This is beyond our control. Make sure also that elevated water valve is secured by the city (free of charge).
    For the retaining walls, steps, elevated patio stones, wheelchair ramps and more, it is the client’s responsibility to supply and install additional markers, where possible, and also around immoveable objects which protrude into the driveway and which may become invisible when covered by snow. Déneigement VIP Brossard will not be liable for damages caused to any immoveable objects hidden under snow and/or unidentified by protective markers.
    Chipped, uneven or heaved asphalt / interlock are the client’s responsibility to assure an even driveway surface prior to the beginning of the winter season. Déneigement VIP Brossard will not be responsible for replacing pieces of asphalt or interlock that get caught and torn out by snow blowing equipment dragged across uneven surfaces.
  27. The client will ensure the positioning of the driveway markers without moving them. These are our limiting guidelines of your driveway and will therefore protect your lawn, borders, etc. These snow stakes belong to Déneigement VIP Brossard and will be picked up in the spring of the current season, after the end of the contract.
  28. Additional services, requested by the customer that cannot be performed during regular snow removal hours, may be done later at an additional charge (i.e. request for individual cleaning when a vehicle is moved upon return from a vacation or request for removal of snow accumulations less than 5 cm on a non-snow day).
  29. Removal of drifted snow is the responsibility of the client unless the depth of snow is sufficient to warrant a service call.
  30. The customer must clear the driveway to allow the contractor to perform the snow removal adequately. No object will be removed by the driver, eg. Garbage can, recycle bin, etc. You should remove your car(s) from the driveway early in the morning (8:00am).
  31. Any correspondence and any other documents pertinent to services provided by the company will be conducted by e-mail where possible. By providing his/her email address orally or in writing during the course of doing business with Déneigement VIP Brossard or after, the client provides express consent to receive the aforementioned documents and correspondence by email from the Company.